Returns & Exchanges

MUJI Canada offers returns for most unused and unopened home goods within 30 days of purchase when accompanied by the original receipt. Please note that for hygiene reasons, certain items such as bedding and personal care products are final sale.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging, unused, and within the 30-day return window from the date of purchase or delivery.

• 2.
  Gather Documentation

  Locate your original sales receipt or online order confirmation email to verify proof of purchase and pricing.

• 3.
  Choose Return Method

  Visit any MUJI retail location in Canada for an immediate refund, or contact our customer service team to initiate a return shipment for online orders.

• 4.
  Receive Refund

  Once the item is inspected and approved, a refund will be issued to your original payment method, typically appearing within 5 to 10 business days.